Telehealth Appointment Info

Telehealth Appointment Information

Tru-Skin Dermatology is offering Telehealth Appointments where you can visit with your provider to address your concerns from the comfort and safety of your home. Both new and returning patients may request a Telehealth appointment by calling our main phone line at 512.451.0139, by texting us at 512.359.3163 through Klara, our online chat feature, or request your appointment online at our Telehealth Appointment Request page. Once we receive your request, one of our staff members will connect with you to confirm your appointment date and time as well as your demographic information. We also offer Cosmetic Consultations via Telehealth to see more details here.

What to Expect During your Telehealth Appointment?

  • A Tru-Skin Patient Concierge will give you a phone call 5-10 minutes before your appointment. At this time, he or she will verify your information.
  • A Tru-Skin Medical Assistant will then update your chart and send you a link to join the telehealth visit with your Board-Certified Dermatologist or Medical Provider.
  • When you click the link, you will be waiting in a virtual waiting room to connect with your provider. When the provider is ready for the visit, he or she will start the visit. Both you and the provider will be able to see each other and hear each other during the visit. During this time, you will conduct a complete Video Telehealth visit about your skin, hair or nails conditions. Prescriptions that are needed will be sent to your preferred pharmacy.
  • When the exam is over you will be connected with a Patient Concierge again to complete your visit. These types of Telehealth virtual visits will be billed to your insurance similar to an in-office visit.


Supported Platforms

Here are a few examples of supported platforms for Telehealth that we may use. We will discuss the best option when we book your appointment.

  • Klara
  • EMA Patient Portal (Pocket Patient)
  • Apple Face Time

How to Prepare for Your Appointment

Complete Paperwork

  • Submit e-forms before your appointment, this may include providing state ID and insurance cards

Dress Appropriately

  • For example, if your issue is with your arm, wearing short sleeves may help your provider see the concern you are describing


  • Choose an area in your home that has the best lighting for visuals so your provider can best address your concerns

Test Your Mobile Device or Computer ahead of time

  • Check that the program you will be using to connect is fully updated
  • Open the program you will be using and become familiar with the features
  • Download the app, Pocket Patient, if you will be using the platform
  • Be sure you have adequate battery life
  • Close any unnecessary programs
  • Ensure your connection is strong – be it the internet or a mobile service signal


  • Have your medical/cosmetic questions and concerns ready for your provider